Effective Date: 13-12-2025
Company: ROBIN ARMY
Owner: Manash Robin

ROBIN ARMY (“we”, “our”, “us”) is committed to protecting your privacy and ensuring a safe, secure, and transparent experience when you use our mobile application, website, or any related services. This Privacy Policy explains how we collect, use, share, and safeguard your personal information.

By accessing or using our services—including electrician, beautician, gardener, plumber, driver, nursing staff, medical assistance, and ambulance services—you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect the following personal information when you register, book a service, or contact us:

• Full name
• Phone number
• Email address
• Home or service location address
• Payment details (processed securely through authorized payment gateways)
• Service preferences and booking history

For specific services such as nursing, medical assistance, or ambulance bookings, additional information may be collected to ensure safe and appropriate service delivery.

1.2 Information Collected Automatically

When you use our app or website, we may automatically collect:

• Device information (model, OS, unique device ID)
• App usage data
• IP address
• Location data (with your permission)
• Log information, such as time and date of access

1.3 Information From Service Professionals

We may collect professional details from our partners and service providers, including identity verification documents, certifications, background checks, and service history.

2. How We Use Your Information

We use your personal information to:

• Provide and improve our services
• Process bookings, transactions, and payments
• Match you with the most suitable service professional
• Communicate updates, confirmations, or service-related messages
• Enhance customer support and resolve issues
• Improve app performance, security, and user experience
• Ensure safety, compliance, and fraud prevention

With your consent, we may also send promotional offers, updates, and notifications.

3. Sharing of Information

We do not sell your personal information.

However, your information may be shared with:

3.1 Service Professionals

To fulfill your booking, relevant details such as your name, location, and service requirements may be shared with the assigned professional.

3.2 Third-Party Service Providers

We may share information with trusted partners who help us operate our services, such as:

• Payment gateways
• SMS/email communication platforms
• Analytics and technology partners
• Background verification agencies

3.3 Legal or Safety Requirements

We may disclose information if required by law or to protect:

• User safety
• Public interest
• Our platform’s integrity
• The rights and security of ROBIN ARMY and its users

4. Data Security

We use industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

These measures include:

• Encrypted data transmission
• Secure servers and firewalls
• Strict access controls
• Regular system audits and updates

However, no digital platform can guarantee absolute security. You agree to use our services at your own risk.

5. Your Rights and Choices

You have the right to:

• Access your personal information
• Update or correct your details
• Request deletion of your account
• Opt out of marketing communications
• Control app permissions such as location, notifications, and camera access

To exercise your rights, you may contact us at:
support@robinarmy.com

6. Data Retention

We retain your personal data only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Maintain secure records

Once no longer required, your data will be securely deleted or anonymized.

7. Use of Cookies and Tracking Technologies

Our app and website may use cookies and tracking tools to:

• Improve user experience
• Analyze app performance
• Personalize content and suggestions

You may control cookie settings in your device or browser.

8. Third-Party Links

Our app may contain links to external websites or services. We are not responsible for their privacy practices. We encourage users to read their respective privacy policies.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect data from minors without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our app and website with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated policy.