Refunds may be issued under the following conditions:
- Payment was made but the service was not initiated or delivered
- A technical error in the app resulted in incorrect billing
- The service was cancelled by the company
- Duplicate or excess payment made by the customer
Refunds will not be provided in the following situations:
- Services that have already been completed or partially delivered
- Customer cancellation after work has started
- Delay or dissatisfaction caused by incorrect information provided by the customer
- Change of mind after confirmation of service
- Any misuse of the app or violation of company policies
To request a refund:
- Submit your request through the app or official support channel
- Provide payment details, order ID, and reason for the request
- Requests must be made within 7 days of the transaction (or service date)
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original payment method used
- The company reserves the right to approve or reject refund requests after verification
- Refund decisions made by the company will be final and binding
For refund-related queries, please email us: support@robinarmy.com
